Terms of Use

Cancellation
The guest can cancel free of charge until 30 days before arrival.
The guest will be charged the total price if they cancel in the 30 days before arrival.

Payment policy
The guest will be charged a prepayment of the total price before arrival.

Discounts
Regular guests receive a discount of 10%. We deduct the discount from the booking amount after booking.
(Expect during holdays such as Christmas, New Year and Easter)

From 7 days 5% discount. The discount is already included in the booking price on the website.
From 1 month 10% discount. The discount is already included in the booking price on the website.

Payment information
The guest has the possibility to pay via bank transfer or via credit card.
In case of payment via bank transfer, the guest will receive the bank details from Ofenloch Apartments via mail.
In case of credit card payments: Valid credit card details must be supplied at the time of reservation (via email), in order to confirm the booking. In case of an invalid credit card or not provided credit card details, Ofenloch Apartments is entitled to cancel the reservation. The final booking is considered confirmed only after processing and approval of credit card charges.
In the event of no payment the booking will be automatically released without prior notice.

Booking confirmation
The check in details will be sent to the guest via mail after we received the payment and before arrival and is considered as booking confirmation.


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